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FaqsRead some of our frequently asked questions on background checks and record searches. If your question is not answered here feel free to contact us. Q: What are my payment options? A: Your account can be setup to pay by credit card each time you order a search, or we offer a monthly or bi-monthly invoicing option. With our online payment option, you will always be able to view your invoice and pay it online at any time.
Q: Do you have a users guide on using your system? A: Yes we do - click here for our users guide in PDF format
Q: Do you provide training on using your system? A: Yes we do - CLICK HERE for an Online Demo or CLICK HERE to schedule a Live Demo of our system.
Q: What is a Florida Level I and II Background Check? A:
There are currently two types of background screenings conducted as required
by Chapter 435, F.S.
Click Here For the Florida Statute 435 Employment Screening
Florida Positions Required to be Screened
Q: How do I get my company I-9 Compliant? A: Verifying your employees' legal status is clearly necessary. However, the time, energy, and paperwork involved in verifying your new employee's I-9 (Immigration Status) forms can be overwhelming. InfoCheckUSA offers an Immigration Status solution that will economically streamline the verification process and get your new employees into your workplace all the faster. Here's How Immigration Status Verification Works:
Q: What
information is in the Nationwide Criminal Index? Q: Why aren't all criminal
records available in the Nationwide Criminal Index? This is why no database is 100 % accurate, for the most accurate search we recommend combining the Statewide or Nationwide Criminal Index search with a "Hands On" County Criminal Search. Q: What is a "Hands On" County
Criminal Search? Q: Which search is
better the County Criminal Search or the Nationwide Criminal Index? Q: I know that someone has been arrested in the past. Will this report show that? A: Arrest records will not be provided. The only criminal record information provided will be related to criminal convictions. If a person was arrested and then released without being convicted, this information will not be reflected in our reports. Depending on the county courthouse, arrest records may occasionally be returned if the case is still ongoing or awaiting trial. Since a person is innocent until proven guilty, arrest records should never be used to make a hiring decision. Only criminal convictions should be used in making decisions.
Q: Will I be charged for a search that comes back with “No Records Found”? A: Yes. A confirmation of where the search was conducted will be sent back to you along with the search information used in performing your search, and the fact that “no records were found”. We have to charge our customers for the search regardless of whether or not records are found, because we incur costs every time we run a search.
Q: How far back does the data from InfoCheckUSA go? A: Before you perform a search you can view a full description of what that search covers, including how far back the data for that search goes. **For Example: Florida criminal record searches go back 60 years (correctional data only, court information goes back 7 years as described in Florida Criminal Record Search Description). Q: How far back does your criminal record searches go? Can I use records beyond 7 years to make hiring decisions? A: All criminal record searches will go back at least 7 years. InfoCheckUSA can provide criminal record information beyond 7 years via special request for an additional fee of $.75 per year. Each courthouse varies how long they maintain criminal records on file. We recommend at least a 10 year search. The Federal FCRA guidelines allow you to make hiring decisions on criminal conviction information going beyond 7 years. However, State FCRA laws in CA, KS, MD, MA, MT, NH, NM, and NV restrict employers to only using the last 7 years of criminal record information for making hiring decisions. Q: “I know this person has a criminal record, why did your search come up with no records found”? A: When your search results do not show a criminal record that you expected to find, we have come up with the top reasons that explain why you may think or feel a person has a criminal record but no records where found.
Q: I want to do a
background check on myself, what should I request? Q: What is an
"Employment Credit Report" Q: Are your services
free? Q: How is a Search Conducted?A: All of our search products access our extensive network of third party public and private databases. Once you enter the search criteria, our experts comb through these databases in search of the person you are seeking. The more accurate the search criteria you provide, the higher the likelihood that we will find the individual. We then provide a report to you with our findings.
Q: What are public records?A: Our network of databases contains information from the following three categories:
• Public records are records
maintained by the government, such as court records.
Q: Will someone know if I did a search on them?
Q: What information do i need to run a search?
Q: Are your services completely confidential? A: Yes. We do not sell, trade or, otherwise transfer the personal information that visitors provide during the registration and order process anywhere outside the company.
Q: Why should I search for County criminal records if I can search the State Criminal Records Repository? A: Unfortunately, the state repositories are databases that rely upon the dependability and completeness of the various agencies that report information to the repository. It has been our experience that the information is less complete than the actual court records.
Q: Do I need to fax you the release my applicant signed? A: Generally speaking, no. The Fair Credit Reporting Act requires that your applicants must express written permission for you to access any of their information, and it is necessary that you keep this signed document for review. Occasionally, we may request copies of the signed release forms for audit purposes.
Q: How does employment screening reduce negligent hiring lawsuits? A: By screening your perspective employees, you can decide if the applicant is not only suitable for the position in question, but also whether or not they will be reliable and productive additions to your workforce.
Q: What is your Refund Policy? A: All background check services ordered are final and no refunds will be given. You pay for our search service, not the results. We will not grant a refund after a search has been conducted, except in the following instances ONLY: (1) In the event you were charged more than once for a single order. All such claims require submission of valid proof of purchase reflecting the charges. Refunds granted may take up to three weeks to show a credit on your statement. (2) In the event you did not receive your results.
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Additional Services...
Do you need a customized Job Applicant Tracking System for your company? We Can Help!
About Our Searches...
We currently offer bulk search discounts so please contact us for pricing and info.
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